Generous holiday
Flexible benefits
Pension scheme

Head of Performance & Control Room

Salary Competitive
Location Bristol
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

 

Are you looking for an opportunity to drive innovation and sustainable improvements to ways of working in our dynamic Water Services Directorate?

 

We currently have an opportunity for an experienced and driven Head Of Performance and Control Room to join our Water Services Directorate in Bristol. You will receive a competitive salary plus a generous car allowance and excellent benefits package.

 

About the role:

In this new leadership role you will have overall accountability for compilation and monitoring of Operational areas ODI performance with associated reporting, including input into Annual Performance Reporting.

you will be responsible for the Control Room and overall management of the region’s Incident Response structure. The role should ensure that key learnings are actioned following review and the relevant business areas are updated. The role will need to collaborate with all operational departments across the region to ensure effective management of risk on water networks.

What you'll be doing:

  • Leading operational contact for the Environment Agency and related Pennon departments
  • Taking responsibility for designing and delivering key operational, environmental and ODI reports and ensuring they are underpinned by robust methodologies
  • Ensuring operational delivery of Water Resources and Natural Resources plans, including catchment management plans
  • Ensuring the region performs to a compliant standard on abstraction and compensation, identifying potential risks of breaches and implementing investigations to near misses or breaches.
  • Working with central teams on any required changes to existing licenses.
  • Preparing the region ready for EPA compliance
  • Being accountable for compilation and monitoring of regional ODI performance with associated reporting monthly and APR.
  • Taking responsibility for the Control Room, ensuring 24/7 sustainable coverage of the monitoring and control of production sites and the strategic network.
  • Being accountable for the overall management of the region’s Incident Response structure working closely with Business Resilience and the Devon & Cornwall Incident Response Manager.
  • Representing regions operations for integration activities across the group, particularly focused on Control Room and IT.  Collaborate with SWW to work on integration, promoting and leading on the ‘best of the best’.

What we are looking for:

  • Degree educated or equivalent operational experience
  • Leading large teams in an operational control room environment.
  • Demonstrable experience of working and managing at a senior level within a complex organisation.
  • Experience in incident management, demonstrating the ability to handle and resolve incidents effectively.
  • Strong Internal and external performance reporting capability
  • Ability to multi-task and manage priorities to meet business needs and meet deadlines.
  • Planning, project management and problem solving skills
  • Experience of dealing with individuals at senior level within an organisation.

What's in it for you:

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing support and development for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.

In return, we offer an excellent range of benefits including:

  • A company car or cash for car allowance
  • A company bonus
  • Private Medical Insurance
  • Competitive Contributory Pension
  • Invest in Pennon through our employee Sharesave scheme
  • Generous holiday allowance plus bank holidays, with an option to buy / sell leave offering you extra flexibility
  • Take up to 26 weeks’ additional maternity leave
  • Shared parental leave
  • Look after your wellbeing through our Champion Health support platform
  • Enjoy free eye tests and discounts on frames and lenses at Specsavers
  • Enjoy access to thousands of deals and discounts on supermarkets, online retailer, travel, eating out, cinema, gyms and more through Perkbox

Closing Date: Monday 31st March, 2025

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

Apply for this job

Since 1846, we’ve been making people healthier and the economy stronger. We’ve served generations of families and will serve generations to come. 

We’re here to have a positive impact on people and the planet for generations. We don’t just give people water - we keep them healthy and help them grow. We work around the clock, testing our water hundreds of times every day. 

We take this same view with our 600 employees, we don’t just give them jobs in water, we keep them healthy and help them grow.

The best of both worlds 

We’re one of the smallest water companies in the UK. Being small means we’re nimble and can achieve things quickly for our customers and our people. 

But while we’re small, we’re also part of a larger family. In June 2021 we became part of the Pennon group, which also owns South West Water and Bournemouth Water.  

This means that as part of our team, you’ll get the best of both worlds – the dynamism and fast pace of a smaller company, along with the security and breadth of opportunity that comes with being part of a large organisation. 

Your wellbeing

Employee wellbeing is important to us, which is why all employees have access to Champion Health, an award winning wellbeing app, 24/7 access to an anonymous EAP helpline, free flu jabs and health assessments plus regular talks, seminars & webinars on topics ranging from financial wellbeing, to menopause and mental health.

Travel

As well as a discounted car purchase scheme, Employees can apply for an interest free loan to purchase an annual season ticket or for those who would like a more active option, we operate a cycle to work scheme too!

Family-friendly policies

We have a number of family friendly policies, plus for peace of mind should the worse happen, all roles come with Life Assurance and entry into the Group Income protection scheme.

Generous holiday allowance

Our annual leave provision starts with at least 23 days for new employees plus bank holidays, rising to as much as 30 days. You can also buy and sell up to 5 days per year too.

Pensions &
savings

All employees are eligible for the company stakeholder pension scheme, with the company contributing up to 8%. On top of this, as we are part of the Pennon group, every employee has the opportunity to invest in the company via 2 different share schemes.

Flexi-benefit
schemes

Our staff have the ability to purchase the following benefits – Dental Insurance, Health plans, Health Screenings, Childcare vouchers, Will writing services for both themselves and their partner. You can also add in the ability to buy or sell up to 3 days of holiday.

Discretionary bonus scheme

Everybody in the business is eligible for an annual bonus, this is linked to both the company and on your own personal performance and achievements.

Various
discounts

We know life is expensive right now, which is why every employee has access to a discount platform where you can get discount vouchers and cards of up to 10% off most high street retailers – and some local ones too!

Other
benefits

Dependent on your role, some other benefits include: Car allowance or company car / van, healthcare, mobile phone, laptop etc. In addition, we have several benefits you can purchase at discounted rates / via salary sacrifice such as Dental care, health cash plans, will writing etc.

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