Network Quality Assurance Supervisor
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We have an exciting full time, permanent opportunity for a Network Quality Assurance Supervisor to come join our Customer Hub team at Bristol Water. Read on to find out more…
What will you be doing?
The Network Quality Assurance Supervisor (NQAS) is responsible for supervising the network area to ensure all delivery, including both internal and external partners (operating within their remit) under the Bristol Water Framework deliver to an exacting standard meeting both environmental and health and safety needs whilst maintaining the compliance and quality of workmanship across the Bristol Water area of supply.
The NQAS will proactively communicate and support our delivery partners in their day-to-day activities whilst adhering to both the end customer and external stakeholder requirements such as our Local Authorities.
Helping to manage overall performance, including, cost, productivity, compliance, levels of service and customer expectations. The NQAS is responsible for ensuring all elements of delivery maintain a high level of compliance across a multi-functional framework comprising of Repair and Maintenance, New Mains and Services, Renovations, Metering and Reinstatement. This is both a technical and team performance role in a challenging environment.
Day to day you’ll be…
- Ensuring the health & safety of all staff and/or delivery partners
- Supporting the performance, compliance and quality of our delivery partners addressing any workmanship issues inclusive of traffic management, street works compliance, reinstatement and final condition of the highway / area once cleared
- Submitting audits, and feeding back through regular liaison within an assigned group
- Providing to both internal and external customers a professional and customer focused service
- Managing day to day (SHEQ) safety, health, environment and quality related issues for the operational teams
- Ensuring our delivery partners are following method statements, risk assessments, instructions and any other procedures in place
- Being part of a multi-disciplined standby team, participating in a 7day/24hr operational standby
- The identification and reduction of risk to the Network system as a whole and our customers
- Working in collaboration with all other elements of the business to identify efficiencies and the reduce operating costs
- Supporting the accurate assessment of payments, service level compliance and quality standards
- Ensuring our delivery partner service levels and KPI’s are understood and focused towards achieving our business ODI’s.
- Responsible for CAT C Inspections for all infrastructure schemes
- Leading on all unplanned works where significant damage has been caused to ensure the scope of the rectification work is fit for purpose and delivered as required
We’re looking for...
- Good communication skills (oral and written)
- An organized, methodical and proactive approach to work in an often-lone working environment
- Previous experience of managing people both direct and contract in the Water Industry, with an excellent understanding of work methods involved
- Experience of liaising with external business contacts & third parties
- Full understanding on Safe Systems of Work
- NRSWA Supervisor
- EUSR Water Hygiene
- Utility SHEA
- Extensive knowledge of the SROH legislation is desirable
- Basic level of using Microsoft Excel, Word and PowerPoint.
- Basic use of SAP
- Knowledge of Health, Safety and Environmental standards in the workplace and the ability to carry out risk assessments and method statements.
- Dedicated / Reliable
- Professional and flexible attitude
- Trustworthy and acts with integrity
- Self-motivated – ‘Can Do Attitude’
Importantly, you will need to demonstrate our core values: BE YOU, BE THE FUTURE, BE ROCK SOLID.
What’s in it for you?
As well as a working in a great supportive team, the role also offers:
- 10% bonus opportunity
- 27 days holiday, plus bank holidays (you can also buy/ sell up to 5 days)
- Pension: We put in 10% if you put in 6%
- Flexible, supportive friendly working environment
- Access to flexible benefits and discounts via our portal
- Opportunity for some home working if agreed by manager
- Free onsite parking when you’re in the office
The Company
Since 1846, we’ve been making people healthier and the economy stronger. We’ve served generations of families and will serve generations to come.
We’re here to have a positive impact on people and the planet for generations. We don’t just give people water - we keep them healthy and help them grow. We work around the clock, testing our water hundreds of times every day.
We take this same view with our 600 employees, we don’t just give them jobs in water, we keep them healthy and help them grow.
The best of both worlds
We’re one of the smallest water companies in the UK. Being small means we’re nimble and can achieve things quickly for our customers and our people.
But while we’re small, we’re also part of a larger family. In June 2021 we became part of the Pennon group, which also owns South West Water and Bournemouth Water.
This means that as part of our team, you’ll get the best of both worlds – the dynamism and fast pace of a smaller company, along with the security and breadth of opportunity that comes with being part of a large organisation.
The Benefits
Your wellbeing
Travel
Family-friendly policies
Generous holiday allowance
Pensions &
savings
Flexi-benefit
schemes
Discretionary bonus scheme
Various
discounts
Other
benefits
Documents
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